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Purchase our tikis, remote control fire controllers and Fire on Ice products here.

Warranty and Return Policy RETURNS All orders from Outdoor Fire Designs may be returned within 30 days for a full refund. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). Call us to obtain an RMA# from a Outdoor Fire Designs representative. All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee of 15% of the cost of items returned. FBD is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Outdoor Fire Designs cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured. OUTDOOR FIRE DESIGNS LIMITED WARRANTY Outdoor Fire Designs warrants its products to be free from defective material and workmanship for the period of time indicated below for each product line.  The warranty time periods listed below are from the original date of purchase. Outdoor Fire Designs agrees to repair or replace, at its sole discretion, a defective product if returned to Outdoor Fire Designs within the warranty period and accompanied by proof of purchase. This warranty does not extend to any Outdoor Fire Designs products which have been subject to misuse, neglect, accident, incorrect wiring or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than Outdoor Fire Designs. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original CUSTOMER. This warranty gives you specific rights and you may also have other rights, which vary, from state to state. If you have any questions concerning this warranty please contact us. Bowls:  All Decorative Bowls are warranted for (2) years from delivery date against any manufacturing defect or structural failure.  Small stress cracks and surface crazing are a natural occurrence in concrete and not covered by warranty. Fire Rings:  All Black Steel Rings are warranted for (1) year and all Stainless Steel Rings are warranted for (3) years. X-10 Components:  All X-10 Components are warranted for (1) year Remote Control Module Kits:  All components of the kit are warranted for (1) year.